In March 2011 the JED hit 7000 listings. Now, half way to 8000, we are announcing a major change and improvement to the JED. It’s my pleasure to introduce the JED Support System. With over a quarter million registered users in the JED, providing support is the primary use of volunteer time. In the latest blog, we outlined a few areas of improvements that we would be working on over the coming months. One of these areas was a new ticket support system. After nearly two years going back and forth between what we wanted for the teams, end users and management, we have come up with a solution that goes far beyond standard ticket support and includes a Knowledge Base, Announcement Panel, Download and Sample Repository, task calendaring, integration with Mosets Tree and ArtofUser and more!
So Where Is It?
The new support portal is located currently only on the JED. You can access it by clicking here or on the “Listing Support” link on the bottom left of the JED menu. Eventu…Continue Reading
